AI Internal Help Desk Solution
What is Siit and what problems does it solve?
Siit is an AI service desk platform that unifies operational data and deploys AI agents to execute business processes end-to-end. It brings together employee records, assets, permissions, and request history in one platform, connects HRIS, MDM, and IAM tools for complete context, and automates end-to-end workflows across IT, HR, Finance, and other internal systems.
What are Siit's core platform capabilities?
- Request Management: Route and resolve employee requests across all channels.
- Workflows: Execute multi-step processes across IT, HR, Finance and other internal systems.
- Agents: Resolve employee requests autonomously.
- Integrations: One unified data layer across internal systems.
- Asset Management: Track and manage assets from a single source of truth; real-time visibility.
- Centralized Request Dashboard: See and work on all requests from one dashboard.
- Reporting & Analytics: Measure performance, trends, SLAs, and issues.
- Service Catalog: Monitor IT and internal ops performance, SLAs, and recurring issues.
- Out-of-the-box Integrations: Connect Siit to essential tools you already use.
How does Siit automate workflows end-to-end?
Siit lets you define triggers (for example, start dates) that kick off workflows such as onboarding and offboarding, and automates cross-system processes to run end-to-end from initiation to resolution.
What can Siit's AI agents do?
Agentic AI connects systems, routes requests, and automates end-to-end workflows. They handle tasks ranging from password resets and access provisioning to multi-step service requests, enabling autonomous resolution.
What is Asset Management in Siit?
Asset Management tracks and manages your organization’s assets from a single source of truth, showing what’s assigned, what’s available, and where assets are in real time.
What is the Centralized Request Dashboard?
The Centralized Request Dashboard lets you see and work on all your requests within one view—even those from other systems—without constantly switching tools or gathering context.
What is the Service Catalog and how does it help?
The Service Catalog provides visibility into IT and internal operations, helping you monitor performance, spot trends, track SLAs and frequent issues, and identify patterns that reveal systemic problems.
What security and compliance certifications does Siit have?
- SOC II Type II certified
- GDPR compliance
- SSO/SAML
- Encryption
- Role-Based Access (RBAC)
- Audit Logs
What integrations does Siit offer?
Siit provides out-of-the-box integrations to connect with essential tools, enabling a unified data layer across internal systems. It connects with HRIS, MDM, and IAM tools, and you can view all integrations in one place.
What are the pricing plans and what's included?
- Essentials — $23 per admin per month, billed annually. Includes conversational request management, email and chat integration, service catalog, approvals, and knowledge base.
- Standard — $45 per admin per month, billed annually. Includes Essentials features plus service forms, conversation ratings, request workflows, people workflows, asset and SaaS management, and more.
- Pro — $89 per admin per month, billed annually. Includes Standard features plus AI triage, smart article suggestions, SLA alerts, custom reports, and more.
- Custom — Tailored packages for specific business needs. Contact Siit for details.
- All plans include a free 14-day trial.
Is there a free trial and how long does it last?
Yes. Siit offers a free 14-day trial.
Which teams should consider using Siit?
Siit is designed for IT operations, People Operations (HR), and Revenue Operations, helping these teams unify internal operations and collaborate across departments.
How easy is it to implement Siit?
Siit is built for scale and proven in production, with a quick setup and a secure platform that requires no extensive training for employees.
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