AI Customer Support Automation

What is the main use case for eesel AI?
eesel AI is predominantly for support teams looking to automate their frontline support. eesel AI plugs into your helpdesk, learns from past tickets and other documentation, and can take actions like automatically replying, triaging, and more. Other common use cases are for internal teams using Slack or Teams to automate internal processes, or assist with onboarding.
What are some unique features of eesel.ai?
Our customization and flexibility makes eesel AI stand out above the rest. With a plain text prompt and flexible actions like custom APIs, you can really make the eesel AI agent your own. Training on past tickets via creation of knowledge articles is also a stand out feature for companies with sparse documentation.
Can a user use eesel AI for free?
eesel AI has a free trial for a total of 14 days, after which you can sign up to the subscription of your choice!
How does Eesel AI integrate with popular help desk tools?
Eesel AI seamlessly integrates with popular help desk tools such as Zendesk, Freshdesk, Jira, Confluence, and more. It offers a plug-and-play feature that allows you to connect your existing apps in one click, enabling the AI to learn from your documents and support tickets to join your workflows effectively.
What are the main benefits of using Eesel AI for customer support?
Eesel AI offers several benefits for customer support, including the ability to autonomously resolve 81% of support conversations, resulting in significant cost savings. It processes millions of tickets and chat sessions, helps organize help desk backlogs, and provides customizable AI agents that can handle frontline support, triage tickets, and offer real-time solutions across multiple channels.
How secure is the Eesel AI platform for handling sensitive data?
Eesel AI is built with enterprise-grade security standards, encrypting data at rest and in transit. The platform ensures that your data is never used for training third-party AI models and is compliant with GDPR and CCPA regulations. It provides options such as zero chat log retention and custom controls to meet specific security requirements of organizations.